Customer Service Reigns Supreme for R & S Supply Clients With Five Nights in Paradise & Zero Worries
by Marcus Dodson, publisher
For over 40 years, R & S Supply has been helping professional contractors find the right equipment to be successful in their endeavors. The company is a wholesale supplier of building supplies including, shingles, shakes, tiles, metal roofing products, slate, BUR, insulation, sheathing, modified bitumen, single ply, asphalt, coatings, fasteners, felts, ice and water protection, flashings, vents, and much more. As one of the last family owned-and-operated building supply companies in the United States, R & S Supply focuses on its core principal and motto that “Customer Service Still Matters.”
Alan Shufelberger started Redding Roofing Supply in Redding, California, in 1977. A few years later, in 1983, Shufelberger turned the company into a chain, adding a second store in Sacramento, California. In fact, the company’s name now recognizes these first two locations in Redding and Sacramento. R & S Supply has since expanded to 25 stores in eight Western states. With strategic locations throughout the West, R&S Supply is ideally positioned to serve roofing contractors in the West. The company provides excellent customer service to its patrons, but it really goes above and beyond for its most loyal customers. In addition to being a philanthropist within his local community, Shufelberger loves giving back to roofing contractors.
“My customers mean so much to me, and I like to reward hard-working roofing contractors in the West with an all-inclusive trip,” expressed Shufelberger. “These loyal customers support R & S Supply, so I like to support them with a vacation that they might not otherwise be able to take.”
In 2017, Michael Lynch, business manager, spearheaded the company’s annual incentive program, in which R & S Supply gives back to its top 75 customers with an all-inclusive vacation. This includes roundtrip airfare, five nights at a luxury hotel, a daily deluxe breakfast buffet, a welcome reception with an open bar, a farewell dinner with a massive buffet and open bar, and full-service hospitality management for the duration of the trip.
This year, R & S Supply sent its top customers to enjoy the sun and sand at the Moana Surfrider, an oceanfront Westin® Resort and Spa in Waikiki, Hawaii. Known as the First Lady of Waikiki, the magnificent resort was built in 1901 and combines Victorian elegance with modern comfort. Program attendees had incredible amenities at their fingertips, including shopping, dining, pools, a beach bar, spa, live entertainment, and the world-famous Waikiki Beach.
R & S Supply strives to keep its business focused on the people who keep it going. With the continued consolidation of the roofing supply industry over the last decade, R & S Supply stands firm in its commitment to provide distinctly personalized service to all of its customers. In addition to providing some of the best service and highest quality products around, the company continues to exceed expectations by rewarding its customers with this amazing annual appreciation trip. By partnering with one of the most reputable and well-respected wholesale suppliers in the roofing industry, you could be digging your toes in the sand this time next year.